Refunds and Patient Dismissal: Taking a Strategic Approach
Jefferson R. Hayden, Esq.
1.5 CEUs
$0 Course Price
Course Description:
This course will provide dentists with tools and strategies to proactively identify risks and employ steps to effectively minimize those risks. Topics will include what you should know when considering patient refunds, how to determine when it may be time to dismiss a patient and identify what forms and letters to use. This presentation will address how to implement a strategic approach through the advice and recommendations of state specific attorney(s).Objectives:
?* Employ effective communication with angry patients
* Consider if a refund is appropriate
* Decide if it's time to dismiss a patient
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