Course Description:

This webinar is designed to provide an overview of what to expect when you receive notification of a patient complaint. Topics will include the importance of complete documentation, best practices for responding to board investigations, and an understanding of the dental board’s disciplinary process.

Objectives:

• Incorporate key elements of an effective response to a dental board complaint.
• Understand regulatory required reporting and associated legal statutes.
• Identify the elements required for proper documentation and recordkeeping to understand their importance.