Women in Dentistry: De-escalation for Dental Professionals

De-escalation is a critical skill for healthcare professionals, particularly when dealing with hostile patients. In the high-stress environment of a medical practice, encounters with aggressive or agitated patients can pose significant challenges. Hostility can stem from various sources to include patients me experiencing severe pain, fear, confusion, or frustration over their medical condition or the environment itself. Additionally, underlying mental health issues, substance abuse, or personal stressors can exacerbate aggressive behavior. Recognizing these factors is the first step in addressing and de-escalating hostile situations. Likewise, because such situations can become quickly volatile, it is important to also understand the basic safety tenants of Active Shooter Preparedness and Response.

The audience will hear behind the scenes stories from the FBI and provide actionable information to be used in extreme situations if de-escalation is no longer an option. 

Key takeaways will include:
• How to recognize the warning signs that a situation may become volatile
• Techniques to employ to reduce tensions in an effort to defuse situations
• Be able to protect yourself and others should a violent situation occur

John Iannarelli, ESQ, CSP:

John Iannarelli served 20 years as an FBI Special Agent and was the FBI's national spokesperson. His investigative work included the Oklahoma City Bombing, the 9/11 attack, the shooting of Congresswoman Gabrielle Giffords, the Sony hack. He is the recipient of the FBI Director's Distinguished Service Award, as well as an Honorary Doctor of Computer Science. After retiring from the FBI, John was an NFL Security Representative, overseeing game-day security of players, fans, and the stadium throughout the football season and during the Super Bowl.

John is a former Police Officer, attorney, author of five books and a highly sought-after keynote speaker who has presented to Fortune 500 companies, domestic and international audiences, the United Nations, and the Vatican, where he has personally met on several occasions with Pope Francis.

Schedule:

6:00pm- 6:30pm: Registration and Dinner
6:30pm- 7:30pm: Lecture