Teaching Your Team to Handle Difficult Situations with Poise

5/29/2020 • 3 CEUs
Dr. Allison House

This program takes a vulnerable and transparent look at how Dentists, team members and patients can connect on a deeper level and provides team members with a rare glimpse into what the dentist is really thinking and wrestling with--even identifying the Dentist's unspoken needs. 

The truth is, connecting with your patients is the key to finding out what they need and want. This is vital because you cannot motivate your patients to be healthy if you don't know what your Dentist is thinking and what is important to your patients! When you listen and connect with your patients, they will start caring more about their oral health, and your practice performs better as more patients embrace their treatment plan.  This learning opportunity is a completely honest look and includes an intractive group discussion that will result in more fulfillment at work and success for your practice. 

Learning objectives:

Learn how to connect with patients and other dental team members in your office on a more personal, deeper level.

Facilitate ways that your dentist becomes comfortable sharing what she/he needs with you.

Gain a clearer insider look at how the dentist really thinks. 

Discuss what approaches, tone, and specific phrases best resonate with patients. 

Dr. Allison House:

Dr. Allison House is a graduate of Northern Arizona University and the University of Alabama Birmingham School of Dentistry. She’s passionate about the health of her patients and continues to keep up to date with industry trends, technology, and continuing education at the prestigious Pankey Institute and the world class Spears Education Center.  This ensures that her patients receive the most comprehensive and advanced dental care available.

Dr. House was the President of the Arizona Dental Association in 2015, is a delegate to the American Dental Association, a member of the Academy of General Dentistry and a current Board member for the Arizona Cactus Pine Girl Scout Council. She is also a fellow of the International College of Dentists, as well as a current Board member of the Arizona Dental Foundation. Dr. House is a frequent speaker with dental students as ap art of the ADA Success Program and volunteers at non-profits including Murphy Dental Clinic, Christina Smiles, and the Arizona Dental Mission of Mercy.




8:30am-9:00am - Registration & Continental Breakfast
9:00-Noon - Lecture


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Arizona Dental Association is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.