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WRDE: The Art of Communication and Influence

Dino Watt
1 CEUs
$75 Non-Member Price
$75  $35 Member Price

Course Description:

Only 7% of communication comes from the words you say! 57% is Body language. And 36% is tone. If you haven&39;t mastered those skills, you are missing the point and I guarantee it is costing you in business!

Everyone knows that communication is a key component to being a strong leader and business owner. But too few people understand HOW to improve the communication in their private Practice

In this session, Dino will give you relevant, easy-to-implement action steps you can do immediately to dramatically improve rapport and culture in your office.

You will learn:
Important body language signs to watch for including
• insubordination
• brewing, unspoken conflict
• how to resolve conflict easily
• when your team is lacking in trust
• how to tell when you aren&39;t getting the whole truth
• signs when your TC is losing the sale
• how to create a truly unique experience with your clients.
• the signs you do that are pushing your team members away

You will also learn:
How to ask better questions
How to be more open to feedback from your team
How to be a positive influence in the lives of your team and patients.

• Understand the science and application of body language to increase your influence and communication with your team, clients and family. (yes, even your teenagers).
• The critical role your hands play in your communication, and how you might be offending clients or breaking rapport without even knowing it.
• The main reason many professionals are becoming stressed, burned out, and overwhelmed- and the one thing you can do to change it.

This session is for private practice owners who are looking to strengthen communication and culture within the office.

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Arizona Dental Association is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/goto/cerp