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WRDE 2021: Solving the Three Most Common Battles between the Front and Back Office

Kevin Henry
2 CEUs
$100 Non-Member Price
$100  $50 Member Price

Course Description:

Patients sense frustration and see it on our faces when we&39;re disappointed in a team member or even our doctor. Tension and stress divide a team, impacting productivity, profitability and patient care. Together, we will define and develop standards for the well-calibrated team. Ignite your team, turn conflict into cooperation and realize your full practice potential!
In this interactive, energizing course, Kevin shares clinical and administrative systems that strengthen respect, clarify expectations, remove roadblocks and leave both teammates and patients feeling better about the interaction. These simple, powerful tools and protocols can be implemented in the office immediately, transforming your team from frustrated to fantastic!

When there is turmoil between the front office and the back office, patients feel it.

Learning Objectives:
- Identify the daily challenges that affect team performance, productivity and patient care
- Dissect each battle and learn how to create systems the entire team can agree on
- Learn how to put these systems in place and attain cohesiveness in your team
- Discover how every team member can feel valued at the end of the day
- Understand how personality styles can impact the practice dynamics

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Arizona Dental Association is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/goto/cerp